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SBI Consumer Complaint Procedure

State Bank of India Date: October 21, 2015
If you have any complaint for any of the SBI services, do following:

Step 1
Visit the Branch
Contact the officer concerned or the Manager of Division or Branch Manager.
Obtain the complaint book from the branch and file your written complaint. A copy of the complaint is returned with acknowledgement of receipt. Click here to see complaint form.
Note: If the branch is not able to solve the grievance within 03 weeks, information about the reasons and further action taken is given.

Use All India Toll-free helpline numbers/ email:

Please click here to see SBI customer care numbers at New Delhi, Mumbai, Kolkata, Hyderabad, Bangalore, Chennai, Chandigarh, Lucknow, Bhubaneswar and Bhopal and nearest card issuing branch or
email at: contactcentre@sbi.co.in
Contact the DGM / AGM
If you are not satisfied with the branch, you can contact the Deputy General Manager/ Assistant General Manager of the Zonal Office.

You can contact the General Manager (AC & PS) at Corporate Centre:

General Manager (AC & PS),
Ground Floor,B Wing
Sector 11 CBD Belapur
Navi - Mumbai 400614.
Tel No. 27566070 Extn.
E-mail address- gm.acps@sbi.co.in
Fax No. 27566052

You can write to the DGM (giving full details of the branch, Account Number and the grievance) at:

The Deputy General Manager
Customer Services Dept.,
State Bank of India,
Corporate Centre, 4th floor
Madame Cama Road, Mumbai-400 021.
Tel: (022) 2202 9456, 22029451 Fax (022) 22885369
email:dgm.customer@sbi.co.in

Period in which to solve the grievance:

The Zonal Office, Local Head Office or the Corporate Centre will acknowledge the grievance within 05 days of receipt and take necessary action to solve the grievance within a maximum period of 03 weeks.

Online complaint filing: You can also file your complaint at: https://prepaid.onlinesbi.com/CMS/
Step 2
In case the grievance is not resolved within 10 days from the date of registration, you can contact Network Nodal Officer.
Please click here to see address and contact numbers of local head office/grievance cell.

Step 3
In case the grievance is not resolved within 5 days from the the Network Nodal officer, you can write to the Principal Nodal Officer at:

Principal Nodal Officer
General Manager (NBG-Coordination )
State Bank of India,
Corporate Centre,
State Bank Bhavan,
Madam Cama Road, Mumbai 400 021
Fax No: 022-22742431
Email : gm.customer@sbi.co.in

Step 4
You can also write to the Chairman at the following address, if you are not satisfied:

The Chairman,
State Bank Of India, Corporate Centre,
“State Bank Bhavan” , Madam Cama Road, Mumbai 400 021
Fax : 022-22742431
Email chairmansbi.customer@sbi.co.in
Contact Number : xxxx

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Related Numbers

Customers Tickets

    sankaran

    sbi mutual fund by sankaran:

    (4 of 5)

    i have registered new sbi mutual fund sip scheme dated 13/11/17,22/11/2017 your mandate forwared to the bank for Authersation sent message to my cell,i approched manager for this matter but he said mandate not received by bank,two more time approched for this matter same answer said,today sbi rejected the sip request sbi said not authersation received from the bank,then not reached 20 days from the request date sent my queries by me no response

    charan tej

    New Credit card not Received (4 months Over) by charan tej:

    (4 of 5)

    As replied from (Nodal Desk – SBI Cards) mail- we would be intimating you by 1/12/2017 on the status of the same. today is 8-12-2017, still, I haven't got any card.

    Please cancel the credit card process and refund my money as I haven't made any transactions and wave off the late payment charges for applying for credit card.

    As I don't know the credit card number or account number to pay the amount of late payment, as the calls never connect to customer care and wasting my time on it.

    It's very highly inconvenienced from SBI I have faced. Now I have understood by mistake I have applied for SBI card.

    [Interaction Id:1-26455554381]

    Please do needful.

    Ashaben Bhavikkuma Patel

    Complain about Chang name by Ashaben Bhavikkuma Patel:

    (4 of 5)

    Dear Sir/ Madam
    I have savings account in State Bank of India for last many years. My account number is 30645218376 and branch Mehesana highway road ( 05150 ).My account in name is Ashaben Mohanbhai Patel and after marriage I have given application for joined my husband name of BHAVIKKUMAR BHARATBHAI PATEL but bank officer change my first name Ashaben Bhavikkumar Patel. I have given application two times for change name but I have not get results till date. So please help me about this problem.

    LUDDIN MARSHAL GONSALVES

    Not refunded excess insurance premium deducted by LUDDIN MARSHAL GONSALVES:

    (4 of 5)

    under Group health insurance scheme the premium of Rs2600/- was recovered twice on 12-10-17 and also on 13-10-17 from my SB account no. 11131408849. In this connection application for refund was already submitted to SBI Khanapur (branch code (1001)almost 2 months back. But till date the refund is not received. Kindly arrange for fearly refund of the excess 2600/ recovered.

    Raman Govindan

    Mr by Raman Govindan:

    (4 of 5)

    ATM - Time out error - SWARNA BHOOMI TITAN - Mathigiri, Hosur, Tamil Nadu 635110 - Amount debited in my wife account but cash not dispursed. we got below message to her registered phone.

    Details as below:
    (Rs.4000.00 was withdrawn using your HDFC Bank Card ending 7530 on 2017-12-25:16:05:07 at SWARNA BHOOMI TITAN. Avl bal: Rs.25204.94)

    DR. RAJAN SATIJA

    Sub:- Request for the waiver of exorbitant interest charges charged to my cars loans accounts availed by me due to creation of wrong codes from the day they started till today. Ref:- Loan account no by DR. RAJAN SATIJA:

    (4 of 5)

    The Branch Manager
    State Bank of India
    Bharat Nagar Chowk Branch
    LUDHIANA – 141 001
    PUNJAB.
    Dear Sir,

    I have gone through in details and was very much shocked to learn that due to creation of wrong loan code against my car no. PB-10-CU-0017 the interest charges had been levied exorbitantly. This I never expected from the very much prestigious internationally acclaimed number one bank of your status. Under the above circumstances, I earnestly request you to immediately look into this matter and give credit to my said car loan account thereby waiving off exorbitant interest charges levied.In case this credit does not take place immediately to my said cars loans accounts, I would be left with no other alternative but to approach the Consumer Court to my rescue.
    Thanking you,
    Yours sincerely,

    DR. RAJAN SATIJA
    9316600006.
    C.C.to: Grievance Redressal Officer – S.B.I. - CHANDIGARH
    C.C.to: Nodal Officer – S.B.I. - CHANDIGARH
    C.C.to: Ombudsman, S.B.I. - Chandigarh
    C.C. to: The Chairman – S.B.I. – MUMBAI.

    sagar palve

    issue in the upgrade access level. by sagar palve:

    (4 of 5)

    dear sir
    i have already done a upgrade access level before 4 days back, but till on today my upgrade process is in the process.
    thats way i cant transfer money to other account

    plz sir i requested you, upgrade level avtive to full transation limit.

    Vinod kumar khare

    Retd.paramounthealthservices.card of my wife. by Vinod kumar khare:

    (4 of 5)

    I have receivedmy card.but my wife card not received so for
    Detail as under.
    V
    Vinod kumar khare retd.30.11.2008.
    P f no. 857343
    Card no uijab 23891453 sbka policy A
    HR dept jabalpur M.p.and phs centre not given any proper response.wife name Madhulika Khare D.OB 02.01.1957
    All ready sent by H.R.to phs.
    Please arrange for.Tkanks.Vinod khare

    Ajay Kumar Kotecha

    Pre matured closer of FD without any request by Ajay Kumar Kotecha:

    (4 of 5)

    I have applied for closer of my saving a/c no. 20004367852 on dated 25.01.2018 at SBI Udyachal Branch IFSC: 7932 with due credits of MOD's.with its total balance amount of Rs.276249 reflected in internet banking. Additionally amount of FDR no,30907466311(for locker security) Rs.18927 and FDR no.35215954295 (period of 16 months) Rs 900091 treated as MOD and credited to saving amount. FDR's got premature without any request. Please check the reflection of total balance MOD amount before my application in the account, screen print of which is available to me.
    An early action for readjustment to continue my FDR and then closer of my saving a/c may kinly be taken for which i've called so many times to bank authority and then send email on dated 07.02.2018.
    On the day of my application bank official taken and destroyed my debit card before me, however Rs.147.50 debited from my saving account as annual ATM charge
    Kindly inform me through return of mail, otherwise i will be bound to proceed further to save my rights.

    Regards
    Ajay Kumar Kotecha
    8451991199

    SHIV.dutt.joshi

    Coins.deposite.complaints by SHIV.dutt.joshi:

    (4 of 5)

    Sir mein shiv dutt joshi
    Shahdara delhi se meri complaint yeh hai ki mera account SBI GT Road shahdara mein account hai aur meine kash kounter per kaha ki mere account mein 1&2 Rs ke coins Rs 1000/-deposite kar dijiye toh mujhe mana kar diya ki yahain koin jama nahi honge aur phir mein bank manager sahab ke pass jaker kaha toh manager sahab ne bhi mana kar diya aapse meri rquest hai ki meri problem solve kijiye thank you

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