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SBI Consumer Complaint Procedure

State Bank of India Date: October 21, 2015
If you have any complaint for any of the SBI services, do following:

Step 1
Visit the Branch
Contact the officer concerned or the Manager of Division or Branch Manager.
Obtain the complaint book from the branch and file your written complaint. A copy of the complaint is returned with acknowledgement of receipt. Click here to see complaint form.
Note: If the branch is not able to solve the grievance within 03 weeks, information about the reasons and further action taken is given.

Use All India Toll-free helpline numbers/ email:

Please click here to see SBI customer care numbers at New Delhi, Mumbai, Kolkata, Hyderabad, Bangalore, Chennai, Chandigarh, Lucknow, Bhubaneswar and Bhopal and nearest card issuing branch or
email at: contactcentre@sbi.co.in
Contact the DGM / AGM
If you are not satisfied with the branch, you can contact the Deputy General Manager/ Assistant General Manager of the Zonal Office.

You can contact the General Manager (AC & PS) at Corporate Centre:

General Manager (AC & PS),
Ground Floor,B Wing
Sector 11 CBD Belapur
Navi - Mumbai 400614.
Tel No. 27566070 Extn.
E-mail address- gm.acps@sbi.co.in
Fax No. 27566052

You can write to the DGM (giving full details of the branch, Account Number and the grievance) at:

The Deputy General Manager
Customer Services Dept.,
State Bank of India,
Corporate Centre, 4th floor
Madame Cama Road, Mumbai-400 021.
Tel: (022) 2202 9456, 22029451 Fax (022) 22885369
email:dgm.customer@sbi.co.in

Period in which to solve the grievance:

The Zonal Office, Local Head Office or the Corporate Centre will acknowledge the grievance within 05 days of receipt and take necessary action to solve the grievance within a maximum period of 03 weeks.

Online complaint filing: You can also file your complaint at: https://prepaid.onlinesbi.com/CMS/
Step 2
In case the grievance is not resolved within 10 days from the date of registration, you can contact Network Nodal Officer.
Please click here to see address and contact numbers of local head office/grievance cell.

Step 3
In case the grievance is not resolved within 5 days from the the Network Nodal officer, you can write to the Principal Nodal Officer at:

Principal Nodal Officer
General Manager (NBG-Coordination )
State Bank of India,
Corporate Centre,
State Bank Bhavan,
Madam Cama Road, Mumbai 400 021
Fax No: 022-22742431
Email : gm.customer@sbi.co.in

Step 4
You can also write to the Chairman at the following address, if you are not satisfied:

The Chairman,
State Bank Of India, Corporate Centre,
“State Bank Bhavan” , Madam Cama Road, Mumbai 400 021
Fax : 022-22742431
Email chairmansbi.customer@sbi.co.in
Contact Number : xxxx

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Related Numbers

Customers Tickets

    Jitendra Kumar Mishra

    Complaint status closed with comments that my money is back to my account but my account statement is still nil by Jitendra Kumar Mishra:

    (4 of 5)

    On 8 April I swiped my SBI debit card in HDFC ATM machine to withdraw 10 thousand. But before the cash came power was gone. The crazy guard closed the gate and ran away. Next working day I went to HDFC. They didn't accept my complaint. I went to SBI. They said to complain customer care. I complained and got a ticket number 3052329211 on 12 April. 7 working days passed and now the complaint status is closed with the comment that my money is credited to my account but money has still not come to my account. Plz do something. Plz return my money.

    Jitendra Kumar Mishra

    Complaint status closed with comments that my money is back to my account but my account statement is still nil by Jitendra Kumar Mishra:

    (4 of 5)

    On 8 April I swiped my SBI debit card in HDFC ATM machine to withdraw 10 thousand. But before the cash came power was gone. The crazy guard closed the gate and ran away. Next working day I went to HDFC. They didn't accept my complaint. I went to SBI. They said to complain customer care. I complained and got a ticket number 3052329211 on 12 April. 7 working days passed and now the complaint status is closed with the comment that my money is credited to my account but money has still not come to my account. Plz do something. Plz return my money.

    dinesh kumar

    by dinesh kumar:

    (4 of 5)

    dear sir, iam the customer of your bank branch Kochi naval base ,kerala.i was requested to change my mobile no and address by giving the hard copy of address proof and id proof in may 2016., for normal and net banking also. but still my mobile no has not been changed, due to thiis i am facing a lot of problem. And one more complain regarding the my home branch staff are not helping out properly they are just ignoring all the requests and grievence. i am telling about my branch located at naval base kochi kerala.

    dinesh kumar

    regarding updation of my mobile no for net banking by dinesh kumar:

    (4 of 5)

    sir/ madam
    In my first complain i did not mentioned about my written service request which i put on 21 may of 2017. when i am asking the branch(naval base kochi, kerala) they are telling that there is a system error, and they are not even interacting to our grivences and requests, sometime they knowingly ignore and rounding me. this is not good for any body even if who were sitting there. so please update my new mob no. regard dinesh kumar
    Ac no is 10319879745 mob.no is 08281103875 thanks.

    Tanushree Karmakar (das)

    Balance deduction by Tanushree Karmakar (das):

    (4 of 5)

    My a/c no has debited 10000 rupees.... But this time show unable to process..in axis bank ATM. Jalpaiguri . Then I'm withdral sbi ATM 10000 rupees.jalpaiguri.. But my account show 20000 rupees.... How it possible. Please check n justify my account.

    Amnish Sharma

    Complaint by Amnish Sharma:

    (4 of 5)

    Respected Sir, I am Amnish Sharma was your credit card holder earlier (IRTC Category) and it is regarding the negative account showing on my cibil report however I have already paid all my dues(Rs 17000)long time back still is it showing negative due to which it is impacting my cibil score and I am not able to apply any of the loan as I required. Besides Now I don't have Credit smart card with me and it has already been trash and trying contact to customer care but not able to contact. Would request you to please look into it asap so that I can fulfil my requirement.
    Name:Amnish Sharma
    Contact # 9811907102.
    Last 4 digit credit card-4980
    Card type-IRCTC SBI Platinum
    Last payment received as on-10-Mar-2015.
    Quick revert will be appreciated.

    deepaklal pstwary

    atm Frod by deepaklal pstwary:

    (4 of 5)

    10/5 I can't get mony from ATM but they deduction 2000 from my account any costamur care do not response pls help me how can get back my mony

    Jayanta Mondal

    Not clearing banker cheque for last one & half month by Jayanta Mondal:

    (4 of 5)

    Sir,for the last one & half month,banks sevice manager of "Chirkunda" dhanbad, Jharkhand,is negecting my cheque and coming up new excuses,it is almost like harashing me to worst,sir do take some serious action as soon possible.
    Thanking you.
    I will wait for your response and action.
    Ph. No-9631990006

    Narayana Naidu

    Fraudulent Transactions took place on my father’s Debit Card by Narayana Naidu:

    (4 of 5)

    Dear Respected Sir,



    Reg: Fraudulent Transactions took place on my father’s Debit Card



    Debit Card NO: 4592-0000-2186-2699

    Account No: 34634301835

    Mobile No.: xxxxxx

    Account Name: Mr. Narayana Naidu Mummineni , S/O: Mr. Mummineni Somaiah

    Branch Name: OBULAVARIPALLI

    Bank: STATE BANK OF INDIA Address: KADAPPADISTANDRAPRADESHSTATE State: ANDHRA PRADESH District: YSR Kadapa City,OBULAVARIPALLI Branch,IFSC Code: SBIN0011120 MICR Code: 516002065



    We out our notice there are multiple surprise fraudulent transactions happened on the above mentioned card details.

    When we contacted to Branch & informed about the same, they blocked the card and stating that these transactions took place through PAY TM Mobile Solutions, but this is to bring kind notice that till date we haven’t activated internet banking for this account nor we have not received any fraudulent calls my father mobile no.



    Please find the below Disputed transitions held on the card with complete details.



    Trans Date


    Description


    Amount Deducted

    16th May 2017


    OTHPG 7113612414878 Pay TM Mobile Solutions


    3000

    16th May 2017


    OTHPG 7136137069800NE97 COMMUNICATIONS L


    3000

    17th May 2017


    OTHPG 7137130497050NE97 COMMUNICATIONS L


    3000

    17th May 2017


    OTHPG 713714657525PAYTM


    3000

    23th May 2017


    OTHPG 7143059758560NE97 COMMUNICATIONS L


    1500



    Total Amount


    13500



    The purpose of writing this mail to you that, we are not getting proper information from Branch & they are not explaining Process to escalate the Dispute also.

    We are requesting you to a place investigation on these fraudulent transactions on the immediate basis and refund our money back on to the account.

    Note: we trusted the SBI Bank that our Money will be safe, but it’s a BIG Surprise to us.

    Incase of any further clarifications on the same, please be in contact on my Number: 9573000811

    Shahabuddin khan

    Balance detect by Shahabuddin khan:

    (4 of 5)

    Sir mere account se 7 may 2017 ko 575 Rupe ka charge cat lia gaya he per mene pass book chek ki he muje lagta he ki galat charge catagaya he online tranxzation ka mere account se help mii

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