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SBI Consumer Complaint Procedure

State Bank of India Date: October 21, 2015
If you have any complaint for any of the SBI services, do following:

Step 1
Visit the Branch
Contact the officer concerned or the Manager of Division or Branch Manager.
Obtain the complaint book from the branch and file your written complaint. A copy of the complaint is returned with acknowledgement of receipt. Click here to see complaint form.
Note: If the branch is not able to solve the grievance within 03 weeks, information about the reasons and further action taken is given.

Use All India Toll-free helpline numbers/ email:

Please click here to see SBI customer care numbers at New Delhi, Mumbai, Kolkata, Hyderabad, Bangalore, Chennai, Chandigarh, Lucknow, Bhubaneswar and Bhopal and nearest card issuing branch or
email at: contactcentre@sbi.co.in
Contact the DGM / AGM
If you are not satisfied with the branch, you can contact the Deputy General Manager/ Assistant General Manager of the Zonal Office.

You can contact the General Manager (AC & PS) at Corporate Centre:

General Manager (AC & PS),
Ground Floor,B Wing
Sector 11 CBD Belapur
Navi - Mumbai 400614.
Tel No. 27566070 Extn.
E-mail address- gm.acps@sbi.co.in
Fax No. 27566052

You can write to the DGM (giving full details of the branch, Account Number and the grievance) at:

The Deputy General Manager
Customer Services Dept.,
State Bank of India,
Corporate Centre, 4th floor
Madame Cama Road, Mumbai-400 021.
Tel: (022) 2202 9456, 22029451 Fax (022) 22885369
email:dgm.customer@sbi.co.in

Period in which to solve the grievance:

The Zonal Office, Local Head Office or the Corporate Centre will acknowledge the grievance within 05 days of receipt and take necessary action to solve the grievance within a maximum period of 03 weeks.

Online complaint filing: You can also file your complaint at: https://prepaid.onlinesbi.com/CMS/
Step 2
In case the grievance is not resolved within 10 days from the date of registration, you can contact Network Nodal Officer.
Please click here to see address and contact numbers of local head office/grievance cell.

Step 3
In case the grievance is not resolved within 5 days from the the Network Nodal officer, you can write to the Principal Nodal Officer at:

Principal Nodal Officer
General Manager (NBG-Coordination )
State Bank of India,
Corporate Centre,
State Bank Bhavan,
Madam Cama Road, Mumbai 400 021
Fax No: 022-22742431
Email : gm.customer@sbi.co.in

Step 4
You can also write to the Chairman at the following address, if you are not satisfied:

The Chairman,
State Bank Of India, Corporate Centre,
“State Bank Bhavan” , Madam Cama Road, Mumbai 400 021
Fax : 022-22742431
Email chairmansbi.customer@sbi.co.in
Contact Number : xxxx

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Related Numbers

Customers Tickets

    Raju

    Indian by Raju:

    (4 of 5)

    Issue for recording problem cst care call disc not call cst care connected plz bt home loan ignore sbi excitives

    REENA PAREKH

    cash deposited in machine but not credited in SB ac by REENA PAREKH:

    (4 of 5)

    I have done Cash deposit transaction of Rs, 7,500/- in my sb acc no 20355922681 Dt 20/01/2017 at SBI IN TOUCH MEHSANA - Branch code-19090 . Due to some technical issue my cash was accepted by Cash deposit Machine but same will not be credited in My SB acc . As per the advice by Officer in the branch i have submitted pre filled application with copy of ATM slip for cash tendered in ATM machine. As per officer will receive credit in my acc within 2-3 days after that i have visited branch twice and officer confirm that Engg visited and will give credit in your SB acc today EOd. But till today my SB acc not credited with my Cash of Rs, 7,500/- .I need my balance in my SB Acc on urgent basis for issuance of cheque.

    VIJAY KUMAR

    Debit 10000 rupees of my own account by VIJAY KUMAR:

    (4 of 5)

    I vijay Kumar have a Ac no. 10974789944 at Takkolam branch code 14621. On dated 26.01.17 debited rupees 10000 of my account through terminal Atm on site vellore Tamilnadu.In this regard a written coomplaint at our Branch.But till now no response of branch.

    Shauqat Ali

    by Shauqat Ali:

    (4 of 5)

    Mera debit card abhi nahi bana hai jabki maine do baar apply debit card ke liye kiya hai
    Mujhe deposit card 16-09-2016 ko bana diya.
    Mera A/c no 36094707547 hai pleSe debit card issue kijiye...
    Thanks.

    Midaj mahapatra

    Regarding recovery money by Midaj mahapatra:

    (4 of 5)

    By mistake my money is transferred in Hdfc to SBI account my Hdfc account no- 50100008953350
    And SBI no-34357792361
    Transferred amount is 8000
    Sir I informed before 1 mnth Mr. Sarkar branch manager SBI anulaya westbanga for needful BT still they didn't give me any response.
    Plz do needful for same.
    Thanking you
    Midaj mahapatra
    Contact no -9776331386

    SUSHIL KUMAR

    FRAUD DETIALS USE FOR ISSUING CREDIT CARD WITH MY NAME by SUSHIL KUMAR:

    (4 of 5)

    I HAVE FOUND THIS DETAILS FROM MY CIBIL REPORT.

    IN THIS CARD DETAILS MY NAME & PAN NUBER IS RIGHT & OTHER ALL DETAILS ARE WRONG.

    MY MOBILE NO.9911953386

    PLEASE CLEAR THIS MATTER AS SOON AS POSSIBLE.

    SUSHIL KUMAR
    B-3/259 VIJAY ENCLAVE,
    NEW DELHI 110045





    Account Number 0004317575705666650 Date Reported 29-01-2017 Credit Limit Amt 15,000
    Date Opened 12-04-2006 Loan Type CREDIT CARDS EMI -
    Date Closed - Account Status ACTIVE* Repayment Tenure -1
    Ownership Individual Highest Credit 18,067 Total Write-off Amt -
    Rate of Interest Current Balance 0 Principal Write-off -
    Value of Collateral Amount Overdue 0 Settlement Amt -
    Type of Collateral Last Payment Date 23-05-2008

    Kumar Sushil
    Address 1 A 298 SECTOR 23 Uttar Pradesh 201001
    Address 2 A 298 SECTOR 23 GHAZIABAD 201001

    Consumer Personal details on the Credit Account
    Date of Birth 25-02-1974
    Gender Male
    Occupation Salaried
    Email address -
    Phone
    Type
    Phone
    Number Extension Mobile - - 01202766562 -
    Phone Type Phone Number Extension
    Office phone 01202766562 -
    Home Phone 01202787315 -
    Mobile 09312275552 -
    ID Type ID Number Date of issue Date of Expiry
    PAN AHOPK8352Q - -
    Passport - - -
    Voter ID - - -
    Aadhaar/UID - - -
    Driving License - - -
    Ration Card

    VEENU

    aadhar and Mobile updation by VEENU:

    (4 of 5)

    I have visited the bank many times regarding aadhar linking with bank account ..they just take the copy and keep it aside writing on it ok ...already linked ...3 times I have given the photocopy of the same to them ...to resolve it they said mobile number update kra lo ..I filled the form for the mobile number as well now that mobile number updated of some one else not even to do online traction through ATM ...net banking too also submitted long time back that thing too not resolved...apart from this aadhar linking still pending they told me ki kyc kra lo account ki aadhar will be updated but still nt yet done ....I have to take leave from the college every time and attendence short and harming my studies...since whenever my dad goes for these work they said bring her only to do the work done ....I mean this all rediculous first 10 chakkar khilao still den the work is not done I bank also lot of time gets wasted in queue and all .How come they can put some else mobile number in my account...worst service from SBI ...ek kam ni h paya dat too just simple more than a month passed..how can you expect bigger stuff.

    Virendra Bagul

    Mr by Virendra Bagul:

    (4 of 5)

    I am a senior citizen and have EPFO Pension Account with State Bank of India, in Mumbai. The State Bank of India has enhanced requirement of minimum balance from Rs. 1,000 to Rs. 5,000 from 01.04.2017. Actually, this is unjust. The EPFO pension amount is very small. Many pensioners receive as little as Rs. 600 as monthly pension. Hence, it is requested that the EPFO Pensioners and Senior Citizens may be allowed to keep zero balance, like other Banks.

    Vinodkumar vithalbhai patel

    Credit prompt incentive in a/c no. 35489638141 by Vinodkumar vithalbhai patel:

    (4 of 5)

    I HAVE TAKE KCC LOAN ON 8-1-16 RS.300000 AND PAID 308000 ON 2-4-16.
    PLEASE GIVE PROMPT INCENTIVE 3 % GIVEN BY CENTRAL GOVT.

    Enugandla Aravind

    transaction failed by Enugandla Aravind:

    (4 of 5)

    Respected sir/madam
    I have swiped my SBI ATM on HDFC swipe machine (pos) amount rs:6000 on date of 9-12-2017 money didn't transeferd to other account BT amount has been cutted from my account
    I'm requesting u to please favour on my proposal

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